FAQs Roslin Retreat

Currently, we have only treatment facilities.

Yes, the minimum age for all body treatments is 16. We do offer manicures and pedicures to guests age 14 and over, however the guest must have a parent or guardian with them and must sign a consent form.

Yes, we are proud to be accredited by the Standards Authority for Touch in Cancer Care (SATCC), a registered charity dedicated to setting the standard in holistic oncology care. With this we are able to offer the ESPA Be Nurtured range offering cancer care massage & facials. 

Our therapists’ time is valuable and therefore to enable us to enforce our 48 hour cancellation policy we must take full payment for all treatment bookings. Therefore, we kindly request 48 hours’ notice when cancelling or rescheduling an appointment, otherwise we regret that 100% of your total treatment value will be charged if less than 48 hours.

Guests booking in for individual treatments will not be required to pay in full however all package bookings will be subject to a £20 deposit per person which must be paid upon booking, full payment must be made 7 days prior to your arrival.

In order to complete a consultation form we ask that all guests to arrive at least 10 minutes before your scheduled treatment, however if you wish to arrive earlier and have a tea or coffee in the bar you are welcome to do so.

Our therapists have a busy schedule, therefore arriving late will limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time to ensure the next guest will not be delayed and the full value of your treatment will still be charged.

Absolutely, our therapists get extremely booked up therefore we recommend booking your treatment in advanced to avoid any disappointment, if you are staying in the hotel you will also receive an in-house discount (10%)

We have 2 car parks at the rear of the hotel which are open for guests using the Roslin Retreat, alternatively there are pay and display bays at the front of the hotel. We cannot guarantee available spaces in our car park therefore we do recommend you arrive early for your treatment in case the car park is full.

At the Roslin Retreat our guests health comes first and therefore there are certain medical conditions and medications that would prevent a guest from having treatments. If you are taking any medication or have had any medical conditions in the past 5 years you must make our team aware when booking. We offer specialist treatments for guests living with and beyond cancer.

Yes, we have a variety of treatments suitable during pregnancy which are marked throughout with a . These treatments are suitable for anybody in the second and third trimester. Please ensure you let the booking team know that you are pregnant upon making your reservation.

Yes, you can have treatment while undergoing cancer treatment. We offer the ESPA Be Nurtured range, which is specifically designed for clients living with cancer. Our specialist therapists are trained in specific cancer care techniques, including facials and massages, to ensure your comfort and safety during treatment. These therapies aim to provide relaxation and support tailored to your needs. Please let us know your specific requirements when booking, so we can create the best experience for you.

To have any of our Elemis, ESPA Inner Calm or Skeyndor range you will need to be 2 years post cancer treatment. We are able to offer the ESPA Be Nurtured range which allows us to provide a safe treatment. 

Absolutely, we are able to book in groups of up to 5 people in at one time and even have two double treatment rooms meaning you can share the experience with somebody else. We cannot guarantee being in our double treatment room however we will always do our best to allocate this to you so please request upon booking.

Our therapists time is valuable and there for to enable us to keep enforce our 48 hour cancellation policy, we must take pre payments for all bookings. Bookings cancelled outside of our 48 hour policy are able to transfer the appointment date, otherwise will be charged